We empower our insurance professionals to help their clients. Our team approach adds perspective to all we do and provides increased benefits to our clientele. We have a passion for excellence, offer uncommon service, and place great emphasis on accountability. 

Franklin Insurance Agency is looking for ready learners who are always willing to grow and expand their knowledge. Our Agency takes pride in offering support to our team members through benefits, PTO, and any necessary trainings to help individuals perform at their best.

Our office fosters a safe and fun environment. Similar to how we provide the best service to our clients we strive to give our employees a comfortable atmosphere and additional support or resources they require. 

Current Openings

Customer Service Agent

Our Franklin office is looking for a Customer Service Agent. Prime candidates should be organized, conscientious, confident, and outgoing, with excellent communication skills. Our Agency culture encourages our associates to develop valued relationships with our customers and always strive to exceed their expectations of professionalism and service.

This is a full-time, entry-level position with benefits and compensation will be adjusted based on experience and training with our various insurance technology platforms.


  • Job includes but is not limited to working with digital documents within our agency management database as well as monitoring websites, interoffice mail and various spreadsheets.
  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments and insurance companies to meet customer's needs
  • Data entry in various platforms


  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Insurance experience preferable.


Applicant must be organized, efficient, self-motivated, and have a working knowledge of Microsoft Excel and internet web browsers. Must be able to multi-task and enjoy a positive working environment.


  • Health, Dental, Vision and Life Insurance available.
  • Company HSA contribution, if applicable.
  • 7 Paid Holidays.
  • Other Bonus opportunities available.
  • Paid Time Off.
  • Flex Time.
  • 401(k) plan with company match.

This position is full-time position with hours from 8-5, Monday through Friday.